Shipping and Returns

 Shipping Cost

Once your order is processed we will ship it to you via USPS.  Shipping Costs are as follows 

 USA

Free Standard Shipping on all orders over $100!

Standard Shipping is just $9.99 on all orders under $100, and you should receive your package within 5 business days. 

Express Shipping is $19.99 on all orders, and will usually arrive within 3 business days

CANADA

Free Standard Shipping on all orders over $100!

Standard shipping is just $15.99 on all orders under $100, and should arrive in 4 to 10 business days.

United Kingdom

Free Standard Shipping on all orders over $200!

Standard shipping is $19.99 on all orders under $200, and you should receive your order within 15 business days.  

All other international shipping costs vary; please contact us for a quote via email at staff@shopjordanos.com

Where We Ship

We ship to all 50 states as well as Canada and Mexico; however we do not ship to P. O. boxes. For any other countries please contact us at staff@shopjordanos.com for more details and rates.

Sales Tax & Import Duties

We are not registered for GST at this time, and therefore will not apply sales tax to purchases outside N.Carolina.  If you are shopping outside of the United States, additional import duties, taxes and customs clearance charges may apply.

Refused Shipment

Shop Jordanos will not be responsible for any fees charged by customs or other tax authorities. If a customer refuses any shipments from Shop Jordanos the customer will remain responsible for all of the original shipping and handling charges, duties, taxes and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to Shop Jordanos (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund.

Returns & Exchanges

We accept returns (except for items marked as "Final Sale") postmarked within 5 business days from the day the merchandise is received by the customer (“return period”) merchandise must be returned or exchanged in the exact, new and re-sellable condition in which it was shipped in order to receive a refund. Returns that are requested or received after the 5 day return period will NOT be accepted. We will refund the customers after we have received the item and evaluate the merchandise.  Please see steps to return an item below for details on this process.

Amount of Refund

If a customer returns an item, the customer will remain responsible for all of the original shipping and handling charges, duties and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to Shop Jordanos (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund. However, please note that shipping charges for returns or exchanges will be credited IF there is a physical defect in the merchandise discovered upon receipt. Refunds may take up to 14 business days from the day we receive the merchandise to be processed.

Steps To Return an Item

Customers will need to email customer service at staff@shopjordanos.com for all return inquiries. Please include your order number, date of purchase and reason for return. All requests will be considered and responded to within a 48 hour time period of receipt. If a request is received after 2pm on Friday, the request will be responded to by the end of the business day on Tuesday. If the item is deemed acceptable for return, we will immediately email the customer a return authorization form that must be included with the item, along with a copy of the receipt. All returns need to be shipped to:

 Jordanos

315 Main Street Suite 3A

Pineville, NC 28134