Orders

All Prices on the site are shown in U.S dollars, all orders will be charged in this currency.

Placing Orders

Customers will receive an email confirmation once an order is placed. If a customer’s order is updated or their order status changes, the customer will be sent an email notification advising the customer of the updates or changes. Once an order has been shipped, the customer will receive a confirmation email with tracking number where applicable.  You can also check the status of your order by signing in to your account if you have one.  All orders are charged in U.S dollars.

Processing Orders

Orders are processed Monday through Friday excluding all major holidays. Orders received after 12pm will be processed the following business day.

Shipping Cost

Once your order is processed we will ship it to you via USPS.  Shipping Costs are as follows 

 USA

Free Standard Shipping on all orders over $100!

Standard Shipping is just $9.99 on all orders under $100, and you should receive your package within 5 business days. 

Express Shipping is $19.99 on all orders, and will usually arrive within 3 business days

CANADA

Free Standard Shipping on all orders over $100!

Standard shipping is just $15.99 on all orders under $100, and should arrive in 4 to 10 business days.

United Kingdom

Free Standard Shipping on all orders over $200!

Standard shipping is $19.99 on all orders under $200, and you should receive your order within 15 business days.   

All other international shipping costs vary; please contact us for a quote via email at staff@shopjordanos.com

Changes or Cancellations to Orders

If a customer wishes to cancel or modify an order once it has been placed, please send an email immediately to at staff@shopjordanos.com and we will do our best to accommodate your request. Once the order has been processed and shipped the purchase cannot be cancelled or modified.

Types of Payment Accepted

We accept Visa, MasterCard, American Express, Discover and PayPal.  All orders will be charged in U.S dollars and are transmitted through our securely encrypted payment gateway Authorize.Net

Security Policy

All order information sent to shopjordanos.com is encrypted. The information requested from the customer during the checkout process is transmitted via Authorize.Net (SSL) technology and then encrypted into our payment gateway provider’s database. After a customer completes a transaction on our website, their credit card information will not be stored on our servers.

Where We Ship

We ship to all 50 states including Canada and Mexico; as well as P. O. boxes. We also ship to the United Kingdom, for any other countries please contact us at staff@shopjordanos.com for more details and rates.

Sales Tax & Import Duties

We are not registered for GST at this time, and therefore will not apply sales tax to purchases outside of N.Carolina.  If you are shopping outside of the U.S, additional import duties, taxes and customs clearance charges may apply.

Refused Shipment

Shop Jordanos will not be responsible for any fees charged by customs or other tax authorities. If a customer refuses any shipments from Shop Jordanos the customer will remain responsible for all of the original shipping and handling charges, duties, taxes and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to Shop Jordanos (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund.

Returns & Exchanges

We accept returns (except for items marked as "Final Sale") postmarked within 5 business days from the day the merchandise is received by the customer (“return period”) merchandise must be returned or exchanged in the exact, new and re-sellable condition in which it was shipped in order to receive a refund. Returns that are requested or received after the 5 day return period will NOT be accepted. We will refund the customers after we have received the item and evaluate the merchandise.  Please see steps to return an item below for details on this process.

Amount of Refund

If a customer returns an item, the customer will remain responsible for all of the original shipping and handling charges, duties and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to Shop Jordanos (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund. However, please note that shipping charges for returns or exchanges will be credited IF there is a physical defect in the merchandise discovered upon receipt. Refunds may take up to 14 business days from the day we receive the merchandise to be processed.

Steps To Return an Item

Customers will need to email customer service at staff@shopjordanos.com for all return inquiries. Please include your order number, date of purchase and reason for return. All requests will be considered and responded to within a 48 hour time period of receipt. If a request is received after 2pm on Friday, the request will be responded to by the end of the business day on Tuesday. If the item is deemed acceptable for return, we will immediately email the customer a return authorization form that must be included with the item, along with a copy of the receipt. All returns need to be shipped to:

 

Jordanos

5107 Piper Station Dr., Suite E

Charlotte, NC 28277

Newsletter

You may opt out of receiving occasional emails from us featuring promotional information at the time of check out, or by emailing us at any time at staff@shopjordanos.com

Limited Liability

We are not responsible for any injuries caused to the customer or anyone else while wearing jewelry purchased from Shop Jordanos. Please enjoy and wear responsibly!!